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Why Part Exchange Performance Isn’t Measured by Valuation Volume
Most dealers measure part exchange performance by valuation volume. But what if the real insight lies in how many customers complete a remote self-appraisal and progress confidently towards a retail transaction?
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Where Does Your Sell Your Car Enquiry Go Next?
A Sell Your Car enquiry should be more than a valuation request. Discover how earlier condition visibility, smarter routing and structured customer journeys help dealers retain control and create stronger acquisition outcomes.
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A Decade of Change in the Automotive Customer Journey — What’s Been Solved and What Still Needs Work
Over the past decade, the automotive customer journey has changed significantly. Back in 2017, “online retailing” was gaining real traction — not because it was new, but because the technology had finally…
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Why Part-Exchange Conversion Is Back in the Spotlight
The industry is talking about part-exchange conversion again. Here’s why dealers are revisiting the PX journey and what’s changing.
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Why Condition-Led Underwrites Are Becoming a Repeatable Model
A recent condition-led vehicle sale shows a repeatable shift in how vehicles move through the trade. Here’s why capturing condition earlier is changing acquisition, underwriting and disposal.
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90% of Car Shoppers Prefer a Dealership Where They Can Start the Buying Process Online
Interesting stats from V12 Data 56% of shoppers would buy more cars if the process was easier. Auto sales could rise about 25% if the retail experience improves. 99 of 100 automotive…
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How used car dealers can build trust, a guest opinion – Neil Smith Ops Director, Imperial Cars
Some interesting quotes in this article. “7% of consumers visiting a used car retailer expect to have a good experience” “Road to improvement starts with a great website experience” “Call to actions…